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Buy smartphones from trusted dealers

PETALING JAYA: Buyers have been urged to carry out research first before buying smartphones to avoid being cheated by unscrupulous dealers. Fomca secretary-general Muha­m­­­mad Sha’ani Abdullah said there was a rise in the number of complaints by smartphones buyers who were cheated recently.“We have received more than 200 complaints this year alone related to smartphone purchases,” he said in a telephone interview yesterday. He said unscrupulous traders would mislead customers into believing that certain mobile phone models had the same features as others, adding: “Many mobile phones look like smartphones these days. Those who are less tech-savvy might not be able to tell the difference.” Muhammad Sha’ani urged the people to research the phones they were planning to buy so that they knew all the features and functions. “Don’t buy on impulse. Once you have paid, it is not so easy to get a refund unless you can prove that the seller deliberately misled you,” he said. He said buyers also complained that they could not trace their traders again when their phones needed repairs. “Many of the complainants could not trace the traders after buying the phones from expos or fairs,” said Muhammad Sha’ani. “Consumers should only buy their sets from reputable dealers with proper business premises so they can be contacted,” he said.

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